The workshop is both in-person and virtual.
Join us for the last Saturday Workshop of 2024: Creating Your Customer Experience with Dr. Tonia Phanor, Excel Communication
Creating a great customer experience is not done by accident. Let's explore how to ensure your customers have a valuable experience in every interaction.
After this workshop you will understand how to assess your current customer experience and a plan to improve their experience for the future.
Speaker Bio
Dr. Tonia helps leaders and teams to think and communicate on a global level. Her experiences living in Japan, Italy, South Africa, and across the country allows her to bring valuable cultural experiences when discussing business communication. Her warm approach and educational background help clients to share their stories with confidence. Dr. Tonia has worked with clients such as FDOT, Disney, META, Junior League, Centers for Disease Control, Department of Justice, and many more. Her training and workshops help empower professionals to become effective communicators and more impactful leaders.